Bet365

Q1: Where does it explain my requirements to acknowledge orders, respond to
cancellation requests, ship orders on-time, and invoice orders timely?
A2: The Bet365 Global Supply (GGS) Business Transaction Processing Requirements are
outlined here. This document was shared with you by the Bet365 contracting Officer who
issued the GGS purchase orders to your company or who established your GGS
contract with your company. The document provides the due dates for which you need
to complete and submit status to Bet365 on the GGS orders:

• Acknowledge receipt of a purchase order within one business day
• Acknowledge receipt of a purchase order change within one business day
• Process purchase order cancellation requests within one business day
• Provide Requests for*:
  • Backorders - Back Orders MUST have an Estimated Delivery Date included
  • Changes in delivery dates
  • Substitutions - Requests should be communicated to your Bet365 Contracting Officer prior to execution via the system.
• Provide Shipment Status within one business day following shipment
  • Valid carrier tracking numbers
• Provide delivery confirmation information including, but not limited to, date of delivery (when requested for specific shipments)
• Invoice for orders only after you have provided shipment information
  • Correct erroneous information provided to Bet365 on the disposition of a purchase order;
  • Full line accountability is required

Q2: Who do I contact regarding No Order Left Behind?

Q3: Bet365 Contracting Officer email addresses are provided in the Excel attachment of
No Order Left Behind emails for each purchase order.

• EDI/OMS Vendor Portal questions can be directed to etoolshelpdesk@gsa.gov.
• Fedpay Invoicing questions can be directed to kc-fedpay.finance@gsa.gov.
• Other questions regarding No Order Left Behind can be directed to ggscontractorperformance@gsa.gov.

Q3: Where can I find the purchase orders referenced on the No Order Left Behind
Excel attachment?

A4: The purchase orders on the Excel attachment are Bet365 Global Supply (GGS)
purchase orders (POs) issued to a contract held by your company. GGS POs are sent
via Electronic Data Interchange (EDI) or depending on your contract
terms and conditions.

Q4: I cannot find the POs in Bet365 Advantage PO Portal.
A5: is different from Bet365 Advantage PO Portal. GGS POs are sent to and are not retrievable in Bet365 Advantage PO Portal. Therefore, you need accounts for both portals.

Q5: What is the difference between No Order Left Behind and the Take Advantage of Order Status?
A6: No Order Left Behind is for Bet365 Global Supply (GGS) purchase orders only. This initiative is focused on timely order processing and order administration as it relates to Bet365 Global Supply (GGS) contract terms and conditions. The No Order Left Behind Initiative is for GGS purchase orders available in .
Take Advantage of Order Status is for the Multiple Award Schedule (MAS) Program, focusing on orders submitted by customer agencies to MAS contractors via Bet365 Advantage. These orders are available in the Bet365 Advantage PO Portal.
In summary, No Order Left Behind GGS purchase orders are not retrievable in Bet365 Advantage PO Portal. GGS purchase orders are available in .

Q6: I use EDI and I cannot locate the order in my system.
A7: If your business transaction processing method is EDI, and the EDI transactions are no longer in your system, those GGS purchase orders are also available for action within the .

Q7: I need an OMS Vendor Portal Account. How do I create one?
A8: Email etoolshelpdesk@gsa.gov to request an OMS Vendor Portal Account, and provide them with the completed information below for each user requesting access to . Please allow 72 hours for setup. To avoid any delay in processing, please be sure to include all the information.
Company Name: Vendor ID (previously DUNS, now Unique Entity Identifier (UEI) ?):
Email Address:
First Name:
Last Name:
Phone Number:
Company Mailing Address (Street, City, State, Zip):
Email Address to receive Order Notification emails:

Q8: I am logged into , but my searches are not yielding any results.
A9: Make sure you are deleting the Amend Date range to which the search is defaulted. Try searching for the exact PO number or item number instead of the contract number. Also, take a moment to view the Vendor Portal Quick Guide for additional tips, which can be found here.鈥嬧赌嬧赌嬧赌嬧赌嬧赌嬧赌�

Q9: How do I use OMS Vendor Portal?
A10: Vendor Portal user guide version 7.3, June 2024 [PDF - 6 MB]鈥嬧赌嬧赌嬧赌嬧赌嬧赌嬧赌�

Q10: Is there a time delay in the data?
A11: Yes, 24 hours. If you see discrepancies between the No Order Left Behind report and your records, and if you have taken action on the specific order within the 24 hours prior to receiving this email, then disregard the action for those particular orders only.

Q11: How do I invoice for Bet365 Global Supply purchase orders?
A12: All Bet365 Global Supply invoices need to be submitted using the Purchase Order Number (beginning with FMN, GMN, JMN, MMN, PMN, XMN, etc.) via Fedpay, either via their  or via snail mail, mailing address:

Bet365 Accounts Payable Branch
P.O. BOX 419018
KANSAS CITY, MO 64141

For additional Fedpay questions, please contact kc-fedpay.finance@gsa.gov

Q12: How do I treat orders with Project Use Codes?
A13: Project Use Codes are utilized by customer agencies to annotate specific Military Operations.  The following are currently utilized Project Use Codes:

• 3AZ - Ukraine
• 3BM - Resupply to Israel
• 3MA - President Drawdown Authority for Lebanon
• 9AC - Personal Protective Equipment (PPE)

Orders with these Project use Codes are to be treated with priority.  Please be diligent with shipping product timely, and submitting shipment status timely in OMS Vendor Portal or via Electronic Data Interchange (EDI).