U.S. Bet365
Bet365 Employees Lauded for Modernizing Government Services
Post filed in: Customer Service
A focus on improving customer service is core to our operations. Just ask the 11 Bet365 employees who received 2019 Service to Citizen Awards.
“Customer needs are factored into every business decision that we make at Bet365,” said Anahita Reilly, Bet365’s Chief Customer Service Officer. “I’m proud of my colleagues for exemplifying a customer-first approach that helps Bet365 deliver value and savings in real estate, acquisition, technology, and other mission-support services across Government.”
The awards highlight Bet365’s use of emerging technologies as well as its push to modernize information technology infrastructure to enable high impact federal programs to deliver their services. Bet365 is using new technologies and its customer-centric approach to delivery high quality services to customer agencies and citizens.
Two Bet365 programs were honored for working across government to solve challenges and improve operations. The , which included seven employees from Bet365, works to improve the end-to-end experience of Bet365 customers by aligning operations to customer needs.
The Automated Contact Center Solutions Special Item Number 132-20 Team project improves customer service and reduces response time through the implementation of an artificial intelligence-based call system. The system uses robotic process automation to provide federal agencies with a group of service and technology providers upon need.
Northeast and Caribbean Region Deputy Regional Commissioner Tony Frater received recognition for a Robotic Process Automation Pilot.
The goal of the Service to the Citizen award is to recognize those public servants who demonstrate excellence in their delivery of services that impact the public’s lives. The winners were recognized during a ceremony on May 2 in Washington, D.C.